I wish to thank you for good work, efficiency and the close approach to customers. Also I would like to express the hugest gratitude for Remsys and their true titanic work and endurance. They never refuse in requests, and provide good advices. I will recommend your services to all my friends...read all testimonials
Dedicated Technical Support
Do you run a large data center, or provide hosting or services? What if one day you'll find that your expenses on customers’ technical support are unreasonably high or its quality leaves much to be desired?
No matter who you are and how large is your business. What matters is that we can help you to boost revenue without hurting your business. We have ready-made solutions for Dedicated Technical Support as we have long been providing these services to a number of large companies, whose names are confidential.
«But what if I loose authority in the eyes of the customer? It makes me feel uneasy to admit that I use third-party companies' services to support him».
The beauty of our proposal lies in the fact that technical support is provided by our specialists on your behalf. When your client creates a ticket, writes an email or participates in a LiveChat, he or she writes to your address and speaks to an engineer from your (but still our) company.
We understand that it is psychologically difficult to turn over control of the clients support to someone else. No problem, you can still control the process by offering additional services, and launching promotion actions and surveys. These tools of control will help you to make money and not to lose it. As for the authority, it should be built on the foundation of a high quality of services and support.
SLA - quality guaranteed!
In order to make our customers feel confident that their requests for technical support will be resolved in timely and completely manner, we have implemented a Service Level Agreement (SLA) which covers all standard support packs. There is no any standard package for Dedicated Technical Support implementation (it requires a very tailored approach), so we can develop a special SLA covered plan for you.
What problems can we solve for you?
Just take a look...
- Upgrading the software on your server.
- Installation or configuration of additional software.
- Fixing problems with hosting control panel.
- Testing server hardware, running stress tests.
- Checking how well your server is secured and increasing the security level if necessary.
There are many other things that we can do for you!
Please feel free to contact us (Helpdesk / Phone / Support LiveChat). Just let us know about your problem with the Server Management, and we'll work out how we can help.
|Your support staffs are friendly to our requests and competent in their work. Most of our requests are resolved within a few hours.|
How much would Dedicated Technical Support cost?
This is perhaps the most difficult question to answer because we do not know the volume of requests you get from your clients who need technical support, as well as the complexity of tasks to be performed. As soon as we receive this information (if you send us a brief requirement specification), we will give you an approximate cost of services. There is one thing we can guarantee - the support of your clients will be delivered to your client people who know how and what they do.
Want your customers to be happy abut technical support?
Contact us and we will find the optimal solution.