Technical Support Options

If you have a question or you're having a problem with MedLook, use the following links to find a solution.

• Support Checklist - If you need support follow these steps to solve the problem.
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• Email Tech Support - Use this form to send a question or description of a problem to our support representatives. This page also contains all the information you'll need to contact Fagerman Technologies, Inc.
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• Weekly Tip Archive - If you have a question about using MedLook check the tip archive. You may find the answer there.
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• MedLook FAQ - The FAQ is a list of common questions and their answers.
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• MedLook Tutorials - Use the flash tutorials for step by step instructions regarding various MedLook topics.
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• Search Our Site - Use the search feature on the home page to search our entire web site.
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• Support Login - Allows a user to upload files. Requires login ID and password. Please contact support before attempting to use this feature.
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• Make a Call - Calls a MedLook technician. Your phone will ring first and then the MedLook technician will be dialed.
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• For a remotely controlled direct connection to a support technician contact us for your 6-digit code, enter it here, and press "Connect to technician". This method temporarily installs only a few files but leaves nothing on your system when complete.

  Enter your 6-digit PIN code:

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• Click here to download and install the MedLook Calling Card for convenient support technician requests. Once installed you only have to click the icon on your desktop to connect to a technician at your request. No PIN numbers are necessary. NOTE: If you are NOT a support paying customer you MAY incur a charge (we do take credit cards).

Please enter your name:
Custom Field 1:
Custom Field 2:
Custom Field 3:
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Custom Field 5:

How to Obtain Technical Support

Before placing a phone call to Fagerman Technologies for support, first exhaust the resources you already have available to you. Here are the steps you should follow:

1. 1. Use the on-line Help subsystem. You can invoke Help in MedLook either by pressing the F1 key or by selecting Contents on the Help menu. You can also invoke Help by using Start, (All) Programs, MedLook, MedLook Help. Use the Contents, Index, and Search features to locate the item you need assistance with. Pressing the F1 key will usually immediately open to the area you are currently working.
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3. 2. Check out the manual. If you have a CD with MedLook then you should have a MedLook3p0.pdf file. You can use the search feature of Adobe to locate all references to the topic you need help with. You can also download the latest manual from our Additional MedLook Updates page.
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5. 3. Search the website FAQ. Visit the MedLook FAQ to see if any FAQ items are relevant to your concern.
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7. 4. Search the website Tips. Check the Tips Archive to see if we have posted any Tips relevant to your concern.
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9. 5. Check the website for new items. Since we are always trying to improve, our website will continue to undergo changes to better meet your needs. Currently in design is a new category for on-line video training of the software. This will include live recordings using the software in mini-sessions. Check the red box on the Home Page for updates.
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11. 6. Check for product updates. Often times somebody else has already requested a feature you may be looking for and a software update may occur to address the issue. Check the red box on the Home Page and the dates on the Updates Page for MedLook updates. Also read the Readme File for update and feature details.
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13. 7. Email or call - If all else fails and you can't solve the problem you are having with the above options either email or call Fagerman Technologies' Support at 1.256.778.0521. When you call you will reach an answering system. There are no buttons to push or selections to make. Simply leave a message as described below. This method (as opposed to directly answering calls) allows our support representatives to process calls without placing you on hold for long periods of time.
    
    When you reach our answering system, please clearly state your name, phone number, and the name of the doctor or office from which you are calling. Leave a brief message regarding the reason for the call. This allows us to prioritize the return call as well as gather helpful information regarding your question. If this is a continued issue and you have been dealing with a specific support representative you may request that individual.

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